Terms & Conditions
Effective Date: 11/8/2025
Welcome to Box Hero Hauling (“Box Hero,” “we,” “our,” or “us”). By accessing or using our website https://boxherohauling.com and our hauling services, you agree to these Terms & Conditions. Please read them carefully.
1. Services We Provide
2. Quotes and Pricing
All quotes provided online, by email, or phone are estimates and subject to confirmation at pickup.
Additional fees may apply for distance, stairs, oversized items, unexpected load volume, or unflattened boxes.
Discounts and promotions (including On-Demand customer discounts) are applied at our discretion. Payment is due at or before service unless otherwise agreed in writing.
Discounts are subject to change based on future promotions or rate adjustments. Discounts are not locked in permanently but remain accessible through the Box Hero On-Demand Pass.
3. Customer Responsibilities
Customers agree to:
Provide accurate details and photos of pickup materials when possible.
Ensure safe, unobstructed access to the pickup area.
Place only accepted materials in bins or bags.
Accepted materials include cardboard, paper, clean Styrofoam, aluminum cans, plastic bottles (no glass), and light household junk under 200 lbs per bin.
Not accepted: large furniture, paint, chemicals, glass, construction or renovation debris, yard or landscaping materials (leaves, dirt, mulch, branches, sod), food waste, animal remains, biological, hazardous, or medical waste.
We reserve the right to refuse, skip, or re-bill any load containing restricted or unsafe materials. Overfilled bins may be charged at truckload rates for proper disposal.
Bins that are skipped will not qualify for a refund if your bin preparation violates these policies. A standard visit charge will still apply to cover operational costs.
4. Payments & Refunds
Payments are processed securely through third-party providers. You may choose to store your card on file with us for faster checkout and ongoing service.
Cancellations must be received at least 24 hours before service to qualify for a refund. Approved refunds will be returned to the original payment method.
5. Limitation of Liability
Box Hero is not liable for:
Damage to items improperly packed, mislabeled, or containing prohibited contents.
Indirect, incidental, or consequential damages.
Loss or damage to items not handled directly.
Our total liability, if any, is limited to the amount paid for the specific service in question.
6. Intellectual Property
All logos, graphics, text, and other materials on our website are owned by Box Hero and protected by copyright and trademark laws. You may not copy, modify, or use them without our written permission.
7. Third-Party Tools & Links
Our website may include tools and links provided by third parties (such as payment processors or chat services). We are not responsible for the content, policies, or practices of these third-party services.
8. Governing Law
These Terms & Conditions are governed by the laws of the State of South Carolina. Any disputes shall be resolved in the state or federal courts located in Horry County, South Carolina.
9. Changes to Terms
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Box Hero Hauling
📍 Conway, South Carolina
📞 854.278.6197
📧 boxherohauling@gmail.com
