Privacy Policy

Effective Date: 8/27/2025

Box Hero Hauling (“Box Hero,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you visit our website https://boxherohauling.com, contact us, or use our box pickup and hauling services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information You Provide: Name, phone number, email address, pickup location, photos you upload, and details about your box or junk removal request.

  • Payment Information: If you make payments online, your information is processed securely by our third-party payment processor. We do not store credit card details.

  • Automatic Information: Basic technical details such as IP address, browser type, and device information (used for analytics and site improvements).

  • Communications: Messages you send us through our online forms, email, or chat widget.

2. How We Use Your Information

We use the information we collect to:

  • Provide quotes, schedule pickups, and deliver our hauling services.

  • Communicate with you about your requests and customer support.

  • Improve our website and services.

  • Comply with legal and regulatory requirements.

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only in the following cases:

  • Service Providers: With trusted vendors (e.g., payment processors, hosting providers, chat services) who help us operate our business.

  • Legal Obligations: If required by law or to protect our rights, property, or safety.

  • Business Transfers: In the unlikely event of a business sale or merger.

4. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and analyze traffic. You can adjust your browser settings to refuse cookies, but some features may not function properly.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

7. Your Rights

You may:

  • Request access to or correction of your personal information.

  • Ask us to delete your information, subject to legal or contractual obligations.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new effective date.

9. Third-Party Services

Our website may include links to third-party websites or use third-party tools (such as payment processors, chat services, or analytics providers). These third parties may collect information directly from you, including through cookies or other tracking technologies.

Please note:

  • We do not control how third parties collect, use, or protect your information.

  • Their privacy practices are governed by their own policies.

  • We encourage you to review the privacy policies of any third-party services you use through our site.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Box Hero Hauling
📍 Conway, South Carolina
📞 854.278.6197
📧 boxherohauling@gmail.com

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